Customer Service

Shipping & Delivery

We offer secure national shipping for our online and showroom orders. We work to provide timely shipping services and we employ the latest technology to make sure every order is fulfilled as quickly as possible. Orders normally ship within 24 hours, and we have experience working with large and oversized shipments. Shipping costs will vary based on the size of your shipment, where it’s going, and whether it is a special order. Delivery times are also determined by the size of the order, and timeframes can vary depending on your location. However, we offer services to make sure you can easily keep track of your shipments, and we are happy to work with you to get your products delivered on schedule.

Privacy & Security

Your privacy is of upmost importance to us, and we use the best security services to protect your online orders. From credit card information to personal information, you can shop with us knowing that we are serious about keeping your identity safe. We correctly report product information on our site, and will work to resolve any issues or questions you may have about your order quickly.

Returns & Replacements

We know that sometimes issues can arise with an order. If you have questions about replacing or returning an item you ordered from our store, please contact us and we will help to resolve the issue in a timely manner. Customer satisfaction is one of our strongest assets, and we are happy to work with you to make sure your shopping experience is a positive one.

Ordering

Do you have a question about an order? Call or email us today if you need more information regarding your purchase. We work with large orders and bulk shipments, special orders, and orders placed outside the tri-state area.

All our new and used equipment is available for immediate purchase and delivery. But if you do not see an item you're looking for, we may have recently gotten it in stock. Things move very quickly here, so contact us! Our experienced sales staff specializes in finding specific items on your list. They know the right products to offer from our extensive selection, and they are equipped to help you find what you need.

Payment, Pricing & Promotions

When you place an order with NJ Restaurant Equipment Corp., you can process your payment online by clicking on View Cart. Prices for our items are listed on our online store, and if you have questions regarding promotions or discounts for new and returning customers you can call or email us for more information.

Viewing Orders

You can easily check your shopping cart by clicking on View Cart any time during your shopping experience. You can also track your order once it's been placed by clicking on Track My Order. If you have any trouble viewing items in your cart or processing your order, please contact us and we will help you! We want to make sure you have a positive shopping experience and get the quality products you need.

Updating Account Information

To create a new account with us or update your account information, just click on Sign In or My Account. You will be able to set up your personalized account, or access your secure account page to make changes. Your information will be saved to make future purchases easier, but we won't sell it to a third party.