Shipping & Returns
Shipping
We offer secure shipping and can work with you to see that your delivery arrives in time to meet your project deadlines. We have nearly 30 years of experience delivering orders throughout the country, and our order processing technology, organized inventory, and experienced staff all work together to create the best experience possible for you. MOST orders ship insured from our warehouse within 24 hours and we can give you an estimate as to when your order might arrive, depending on what part of the country you are in.
If you have questions about shipping or custom orders, don't hesitate to call us. We will work with you to find the best way to deliver your order. If you need to have an item expedited, please contact us before purchasing and we will be happy to get you an expedited shipping quote.
Our units generally ship via UPS/Fedex or LTL Freight, depending on the crated size and weight of the unit. Normal delivery does not include lift-gate, inside delivery, or residential delivery. If you require any of these services, please let us know before purchasing and we will be happy to quote you as necessary. You may also pick up your items in person at our North Bergen, NJ showroom/warehouse, but please let us know ahead of time of your expected pick-up time, so that we may have your item crated and ready to go for you.
In store pick up
Requires that the cardholder be present. A government issued I.D. and the credit card used for purchase must be presented at time of pick up. No exceptions.
Damage
We understand that, due to factors beyond our control, items can sometimes get damaged in transit. Please inspect your delivery very carefully and refuse shipment if you see any significant damage. Please note ANY visible damage on the Bill of Lading, and remember to get a copy, with the damage clearly noted and contact us within 24 hours so that we can help process your claim and get you a replacement unit, if necessary. If you do not contact us within 24 hours, we may not be able to process the claim for you, so please make sure to contact us immediately with any damage issues.
Canceling / Changing an Order
Once your order is placed, we generally process, crate and schedule your delivery immediately. Orders usually ship from our warehouse within 24 hours of payment, and we provide tracking information so that you can stay on top of your purchase. Shipping costs and delivery time frames can vary depending on the size of the order, availability of product, and location of the delivery.
Please notify us immediately if you need to cancel or change an order. A 10% crating fee will be applied if your order has already been crated and prepared for shipment. All refunds are provided in store credit only.
Returns
If for some reason you are unsatisfied with your purchase or have questions about replacing an item, please call or email us within 24 hours of receiving your delivery. The buyer must pay return shipping, and a restocking fee will be applied. The item must be returned in the condition it was first delivered to you, and the original cost of shipping will be deducted from the refund amount. All refunds are paid in the form of a store credit. All special orders are non refundable. Please allow up to one week for processing.
All equipment is for commercial use only. Any equipment that is used in a non commercial environment will be void of all warranties by the manufacturer.
NJ Restaurant Equipment Corp. has a proven track record of excellent customer service - let us help you make your shopping experience as seamless and positive as possible!